Our mission is to be innovative in our approaches, to provide cost-effective solutions to our clients, and to be an invaluable resource to providing the best solutions with the best professional practices in consulting services.
Clark Resources is a multi-state certified and verified MBE small diverse business.
Clark Resources Believes In
Integrity
Clark Resources Mission: To be innovative in our approaches, to provide cost-effective solutions to our clients, and to be an invaluable resource to providing the best professional practices in consulting services.
Excellence
Clark Resources Believes In building strong, mutually beneficial relationships with our team, communities and clients. We are committed to sharing our successes with the people who help make it possible. We believe in communicating with our clients, understanding their needs, and thinking, enabling and supporting them in delivering the best solution.
Commitment
Clark Resources Values : It’s people that enable others to realize their full potential. We value integrity and honesty. We value passion for our client’s organization and team. We are willing to assist on big or small challenges and see them through. We value accountability for commitments, results and quality to our clients.
A Minority Owned Business Enterprise (MBE) is an American term which is defined as a business which is at least 51% owned, operate and controlled on a daily basis by one or more American citizen of an ethnic minority status. In this case Clark Resources is a 100% Minority Owned Business Enterprise.
MBE's can be self-identified but are typically certified by a city, state or federal agency. Being a minority owned business (often referred to as a minority business enterprise, MBE, disadvantaged business enterprise, DBE, small disadvantaged business, SDB) does present some advantages in competing for contracts from government agencies or large corporations. Usually these advantages come in the form of goals established for minority owned business participation, either as a prime contractor or subcontractor. Many corporations, as well as, federal and state governments, have set goals to procure some portion of their goods and services from minority- and women-owned businesses.
Our Team
Todd Gilcrist
President/CEO
Todd is the President/CEO of Clark Resources. He is a career leader and Management professional that has served at the highest governmental levels in both the Federal and City Governments.
Todd was previously the Deputy Chief of Staff for the City of Harrisburg where he effectively reviewed, oversaw, and directed City agencies (Public Safety, Public Works, Housing, Parks & Recreation, and Administration) under the jurisdiction of the Mayor. Todd also rose to the top enlisted ranks in his highly decorated United States Air Force career, before retiring after serving 20 years. Todd’s distinctive service to his country and the City of Harrisburg has garnered him awards and accolades from the President of the United States to the Mayor, City of Harrisburg.
While serving in the Air Force, Todd graduated with distinction from the Senior Non-Commissioned Officer’s Academy, Non-Commissioned Officer’s Academy, First Sergeant’s Academy, and received two degrees in Human Resource Management and Information Management.
Cheris Reed joined the Clark Resources organization in June 2016. As Director of Call Center, Ms. Reed has responsibilities that include--but not limited to— strategic planning and execution of Clark's largest call center and associated operations. Core duties include management and leadership of processes for the continuous improvement of the customer experience, customer care, and quality management, workforce planning, coaching and training. In addition, Ms. Reed has responsibilities to manage relationships and/or agreements with external partners Ms. Reed has over 25 years of experience in the Health Care Industry. Early in her career, she served as the Sr. Operations Trainer for one of the largest Health Care organizations in the nation. Prior to joining the Clark Resources team, she served as a Business Manager for multiple regions for a major Health Care carrier. Ms. Reed obtained her higher learning education from Bradley University in Peoria, IL and certification as a Certified Technical Trainer (CTT) through Chauncey Group International. She serves as a Breast Cancer Mentor for the Delaware Breast Cancer Coalition for newly diagnosed Women and Men. She is passionate about supporting the fight against Breast Cancer and volunteers her time throughout the year to raise awareness. Ms. Reed was born and raised in New Castle, Delaware and relocated, along with her two children to the Harrisburg area after joining Clark Resources in 2016.
As Call Center Director, Ms. Rodriguez is responsible for the strategic planning and execution of call center operations. Core duties include management and leadership of processes for the continuous improvement of the customer experience. Tactical emphasis is on customer care, workforce planning, coaching and training. Performance metrics include call efficiency, low abandonment rate, high conversion rates, staffing utilization, acceptable turnover, and financial performance. A commitment to excellence is demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills, and morale.
In July 2012, while attending Harrisburg Area Community College (HACC), Ms. Rodriguez began her career at Clark Resources as a Customer Service Representative (CSR). Initially she conducted Health Risk Assessments for a national health care system. She then moved up through the ranks as a Quality Assurance Analyst, supervisor and manager.
Ms. Rodriguez has a proven record of spearheading new, small, short-term projects that result in exceptional results and projects' expansion. Throughout her career with Clark, she has overseen Provider Validation; Pharmacy Validation; Scheduling PCP Appointments; Health Risk Assessments; Dental Incentives, Utilization Management, and Data Validation.
Ms. Rodriguez graduated from West Chester University, Cum Laude, with a B.S in Public Health in December 2015.
As SQM Coordinator, Ms. Roemer is responsible for providing strategic direction and overall management to Clark Resources’ largest call center in order to ensure that SQM scores are met. Ms. Roemer has a wealth of experience and depth of knowledge in many varieties of call centers including fulfillment, sales and telephony with a concentration in health care. Ms. Roemer has served as a group administration technical trainer and writer for one of the nation’s largest health plans. Ms. Roemer has 18 years continuous service in virtually every role in the call center industry. She has held Property & Casualty licensure in 32 states while serving as an insurance producer in a policy holder’s service center for a national insurance carrier. Ms. Roemer spent the month of October 2016 in Chicago, IL training and then launching a brand new Medicaid call center while serving as the Operations Manager for a global government contract agency. Ms. Roemer, a Berks County native, has lived in Harrisburg for the past five years and joined Clark Resources in April of 2017.
Ms. Rodriguez has been dedicated to Clark Resources for over four years. Ms. Rodriguez joined Clark Resources in 2013 as a Data Analyst Coordinator for all areas of the company. After transitioning to leadership for a small pilot Project, Ms. Rodriguez spearheaded growth initiatives and advanced to her current position as Sr. Manager. Ms. Rodriguez’s tireless effort has not only afforded her this current position, but is also responsible for the successful operations which have been beneficial for the successful expansion of Clark Resources’ clientele. Ms. Rodriguez currently manages a major projects with a focus on contractual metrics. Ms. Rodriquez oversees Inbound Customer Service and Coordination of Benefits. A South Jersey native, Ms. Rodriguez possesses an admirable tenacity, exemplary work ethic as well as a keen, yet compassionate leadership ability. These attributes have helped her become one of Clark Resources’ most trusted and valuable leaders. Ms. Rodriguez is a proud Milton Hershey Alumna. Ms. Rodriguez earned her degree in Business Administration from Bloomsburg University and is currently pursuing her master’s degree in Strategic Leadership.
Mr. Ricardo (Rick) Davis joined Clark Resources in June 2017. He oversees the maintenance of buildings and grounds and ensures the safety and security of Clark Resources’ employees and property. Prior to joining Clark Resources, Mr. Davis worked in a number of industries from the Patriot News (security) to Brenner Chrysler Jeep (sales). Of all the positions previously held, he most enjoyed his position as Public Works Director for the City of Harrisburg to be the most rewarding. Mr. Davis is a native of Harrisburg; a graduate of Harrisburg High School; a U. S. Army veteran and attended Harrisburg Area Community College. He is also the proud father of six; grandfather of 23 and great grandfather of two. He has been happily married to a wonderful woman of 22 years. He loves his position, here at Clark where he has found bliss, because he likes to help people.
Clark Resources currently provides major companies professional inbound and outbound telephone services.
Clark Resources operates a fully functional, 24-hour a day Call Center/ Customer Support Center. The call center/Customer support center performs the following functions:
Servicing a toll-free 800 number during after hours, weekends, and holidays
Scheduling of appointments
Arranging transportation needs
Surveying
Member/Provider services for major health care agencies
Generating appointments/leads for sales teams
Outreach to businesses' and/or household's to update information
Ability to train and implement scopes of work
Tracking and reporting of mandatory information required by clients
Data entry into multiple systems, meeting HIPPA standards
Our professional staff, quality training procedures, ability to expand and up to date technology allows Clark Resources to meet all of your call center/customer support needs.
Diversity & Business Development
Clark Resources believes in success through diversity. Exceptional performance is driven by exceptional people and we reach goals by having all people and ideas working together in joint motion.
Clark Resources can provide:
We deliver solid results.
Implement and manage the M/W/DBE Supplier Diversity/Inclusion Plan
M/W/DBE database infrastructure development
M/W/DBE data collection, statistical analysis and monthly reporting
M/W/DBE program eligibility analysis (M/W/DBE certification/verification and assistance.)
We deliver solid results.
Prime contractor and subcontractor dispute/complaint resolution
M/W/DBE outreach and communication
Providing contractor technical assistance
Develop and maintain certified M/W/DBE database
Conduct M/W/DBE capacity analysis as needed.
Provide on-going M/W/DBE technical assistance to construction managers
Validate M/W/DBE payments (actual vs. commitment)
Participate in pre-bid, bid-openings, contruction conferences and other related meeting and activities
Clark Resources helps build & manage partner relationships
Today's business development process is increasingly complex and competitive. Marketing and business development professionals continually take on increasing workloads and broader responsibilities. Clark Resources helps build and manage partner relationships
Clark Resources offers clients the following business development services:
Solutions that comprehensively support unique marketing, business development and client service’s needs.
Superior development process that is completed timely and thoroughly. We make sure we are as responsive as possible to our clients’ needs throughout the course of the development process.
The identification and development of potential business partners.
Ability to recognize problems and find solutions to meet client business development goals from construction management to real estate.
Help to identify and foster long-term value to grow your organization.
Help to identify, target and conduct outreach to customers in specific and/or untapped markets.
Identify, produce, staff and organize various types of events.
Provide logistical management and implementation of Feet-on-the Street/grassroots campaigns.
Develop content, staff and execute: canvassing, polling, and surveying by using door to door and/or call center tactics.
Develop Radio, TV and Print advertisements
Develop and implement marketing strategies
Analyze and develop outreach performance measurements
Facilitate the placement of large scale print advertisement: billboard, bus shelter and subway signage
Conduct research & strategic planning
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449 Eisenhower Blvd | Suite 101, Harrisburg, PA 17111 2771 Paxton Street, Harrisburg, PA 17111 321 N. Front Street, Harrisburg, PA 17101 200 S. Broad Street, The Bellvue STE 430 Philadelphia, PA 19102
Phone: 717-230-8861 / Human Resources: 717-230-1005 / Fax:717-230-8870
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